T’s & C’s
Terms & Conditions
Traction Media – Returns & Refund Policy
- Introduction
At Traction Media, we take pride in delivering high-quality products. If you are not completely satisfied with your purchase or receive a faulty item, we are here to help. This Returns & Refund Policy outlines the conditions under which returns are accepted and the steps to follow.
- Returns Eligibility
2.1 Custom Orders (Non-Returnable)
- Due to the personalised nature of custom-made stickers and clothing, these items are non-refundable and non-returnable unless faulty or incorrect due to our error.
2.2 Non-Custom Products (Eligible for Returns)
- Standard, non-customised sticker kits and clothing items may be returned within 14 days of delivery if:
- The item is unused, in its original packaging, and in resalable condition.
- The return has been approved in writing by Traction Media before the item is sent back.
2.3 Faulty or Incorrect Items
- If you receive a faulty or incorrect item, please contact us within 14 days of delivery to arrange a return or replacement.
- Return Shipping & Costs
3.1 If the return is due to a Traction Media error (e.g., faulty or incorrect item):
- We will arrange return shipping, but the customer may need to drop off the item at a designated location.
- Refunds, replacements, or store credit will be processed only after we receive and inspect the returned item.
3.2 If the return is due to a customer’s change of mind:
- The customer must cover the return shipping costs.
- The return must be pre-approved in writing before sending the item back.
- A refund or store credit will be issued once the returned item has been received and inspected.
- Resolution Options
4.1 For eligible returns, we offer the following resolutions:
- Replacements: Our preferred resolution, where possible.
- Refunds: Processed to the original payment method.
- Store Credit: Issued for future purchases if preferred.
- How to Request a Return
To start a return, please follow these steps:
- Email us at [elliot@tractionmedia.uk] within 14 days of delivery, including:
- Your order number
- The reason for the return
- Photos of the product (if faulty or incorrect)
- Wait for our written approval before sending the item back. Returns sent without approval may not be accepted.
- Once approved, we will provide the return shipping address and any further instructions.
- Return the item within 7 days of approval and ensure it is packaged securely.
- Once received and inspected, we will process the replacement, refund, or store credit.
- Additional Notes
- We recommend using a tracked service for returns, as we cannot be responsible for lost return shipments.
- If a return is not received in its original condition, we may refuse the return or issue a partial refund.
- If a return is received after the return window has closed, we may decline the refund or provide store credit at our discretion.
- Contact Information
If you have any questions about our Returns & Refund Policy, please contact us at:
- Email: elliot@tractionmedia.uk Phone: +44 (0) 7759 110603
Privacy Notice – Traction Media
Effective Date: 07/05/2025
Traction Media is committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, and store your information when you interact with our website, make a purchase, or contact us.
- Who We Are
We are Traction Media, a UK-based company providing products through our online store. Our website is powered by WooCommerce and we handle customer data with care and responsibility in line with UK GDPR and the Data Protection Act 2018.
- What Data We Collect
We collect and process the following information when you place an order or use our website:
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Payment Method (e.g., Apple Pay, Mastercard – note: we do not store full card details)
- Browsing behaviour and IP address (via Google Analytics)
- How We Use Your Data
We process your data for the following purposes:
- To process and fulfil your orders
- To contact you regarding your purchase
- To send future marketing communications (with your consent)
- To improve our website and services through analytics
- Legal Basis for Processing
We rely on the following legal grounds:
- Contractual necessity – to fulfil your orders
- Legitimate interests – to enhance our website and services
- Consent – for marketing emails and newsletter subscriptions
- Marketing Communications
You will only receive marketing emails if you opt in. You can unsubscribe at any time using the link in the footer of our emails or by contacting us directly.
- Cookies and Analytics
We use cookies and Google Analytics to understand how visitors use our site. You will be notified of our cookie use when you first visit the site, and can adjust your cookie preferences at any time.
- Who We Share Your Data With
We only share your information where necessary:
- Couriers for order delivery (e.g., name, address, contact number)
- Email service providers (Mailchimp)
- Website platform providers (WooCommerce)
- How We Store and Protect Your Data
Your data is stored securely in:
- Our secure website platform (WooCommerce)
- A secure customer database
- Mailchimp (for marketing communications)
We implement appropriate security measures to protect your information against loss, misuse or unauthorised access.
- How Long We Keep Your Data
We retain your information indefinitely unless you request deletion or unless we are legally required to remove it. You can request deletion at any time by contacting us.
- Your Rights Under the UK GDPR
You have the right to:
- Access the data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict certain types of processing
- Withdraw consent for marketing at any time
- How to Contact Us
If you have any questions or wish to exercise your data protection rights, please contact:
📧 elliot@tractionmedia.uk
- Changes to This Privacy Notice
We may update this Privacy Notice occasionally to reflect changes in how we handle your data or to meet legal requirements. The latest version will always be available on our website.